All bookings are subject to availability and we reserve the right to decline any booking at our discretion.
All children aged 12 and under must be accompanied by adults at all times and can be booked in private rooms only. Children aged 13-16 must be accompanied by adults, but can be booked into dorms.
The recommended age to stay at our hostels is between 16-60 years.
All our hostels have ‘bunk beds’ which might not be convenient for physically challenged and older customers.
For health and safety reasons, ‘all guests’ are required to show a current Government Issued form of Photographic Identity at check-in.
These include passports, drivers’ licences and EU Identity Cards.
These do not include Industry ID cards, company security cards, travel cards or Student ID cards, sorry.
When making a booking, a 10% booking deposit is required. Please note this is non-refundable in any circumstances
If you change your booking:
Changes requested within 24 hours of the date of arrival will be treated as cancellations (see “Cancellations” below).
Changes to a confirmed reservation (e.g. changes in dates of stay or changes in numbers of people and nights booked) are subject to availability of a suitable alternative and are subject to any additional costs incurred in making the changes to accommodate your request.
If you prepone or postpone an entire booking you would be expected to pay the difference in the rates/tariff based on the date the booking is moved to.
We will inform you of the amount of any additional costs when you request any changes and shall agree such costs with you before any such changes are confirmed.
For any decrease in the number of nights and/or people in a confirmed booking, an admin charge equal to 10% of the charges for the number of nights and/or people being reduced will be charged.
All changes will be subject to the availability of a suitable alternative.
Fees and Payments:
If you lose your security key-card during your stay it will cost £5.00 to replace, so please keep it with you at all times.
Limited luggage storage is available and costs £2 per bag from check-out to midnight on the day of your departure.
Lockers are available for every guest in every room and cost £1.50 per night to rent. Your security key-card is activated with the locker details at reception.
We accept all cash payments in Great British Pounds (GBP) only.
Credit/Debit Card Payments
The person who made the original booking using their Credit / Debit Card should be present at the time of check-in with the same Credit / Debit Card.
Towels are not included, but they can be purchased for £5.00 each.
To cancel a Booking you should notify us in writing, it must be in the form of an email.
We require a full 24 Hours’ notice to cancel a Booking. The 24 hours are counted backwards from the check-in time (11:00 AM for Hostel Guests and 14:00 for Hotel Guests) on the date of arrival, not the time of arrival you stated when making the booking.
If you send your cancellation within 24 Hours of arrival date, you will be charged the full amount for the first night of your stay.
Please Note that the Booking Deposit is not refundable under any circumstances.
Check-In and Check-out
Rooms/Dorms are available from 11:00am on the day of arrival; however if you arrive earlier you are welcome to drop off any luggage in the morning at the hostel.
Check out time is before 10:00 AM on the day of departure.
We require a £10 per person security deposit upon check-in, payable cash only.
You would lose your security deposit:
If you check out later than 10:00 AM of your departure day.
If you lose the Swipe Card, Linen or Blanket.
If your behaviour results in you being asked to leave the hostel.